Shipping Policy
At House Of Sutrika, we are committed to delivering your orders safely and on time.
Order Processing
- Orders are processed within 1–2 business days after order confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
Shipping Time
- Standard delivery takes approximately 4–7 business days, depending on your location.
- Delivery to remote areas may take slightly longer.
Shipping Charges
- Free Shipping is available on all prepaid and Cash on Delivery (COD) orders unless otherwise mentioned on the product page.
Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS, WhatsApp, or email (where applicable) so you can monitor your shipment.
Delivery Attempts
- Our courier partner will make multiple delivery attempts. If the order cannot be delivered due to an incorrect address, unavailable recipient, or repeated delivery failures, the order may be cancelled or returned.
Address Changes
- If you need to change your delivery address, please contact our customer support before your order is shipped. Address changes cannot be guaranteed after dispatch.
Damaged or Incorrect Orders
- If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number, clear photos, and an unboxing video. We will verify the issue and arrange an exchange if eligible according to our Exchange Policy.
